Recently, I’ve noticed an increase in the number of students experiencing technical difficulties with Pearson Vue’s remote exam system. During last week’s masterclass, 50% of students who sat their exams remotely the following weekend encountered technical problems—issues that were entirely beyond their control.
Even more concerning, Pearson Vue’s investigation process means these students have been told they may need to wait up to ten days before they can rebook their exams. This delay not only disrupts their study flow but also creates unnecessary stress, especially for those trying to stick to a tight study schedule.
While sitting your CeMAP exam from home offers undeniable convenience, it’s vital to understand the potential risks and challenges. Let’s explore the key considerations to help you decide if this is the right option for you and how to best prepare for success.
Why Consider Sitting Your Exam from Home?
Sitting your CeMAP exam remotely can be an appealing option for several reasons:
Convenience: No need to leave your house or navigate traffic.
Flexibility: Online exams often have better availability, with options for same-day or next-day bookings.
Weekend Availability: Unlike many test centres, you can book exams outside traditional working hours.
However, as the recent spike in technical issues highlights, preparation is essential to avoid potential pitfalls.
1. Your Environment Matters
When sitting your exam from home, an online invigilator monitors you throughout. They won’t be visible to you, but they’ll flag any noise or distractions. Persistent issues could result in your exam being terminated—without a refund.
Create a Quiet Space: Avoid areas where dogs, children, or noisy neighbours could disrupt you.
Declutter Your Desk: Remove everything from your desk, including water bottles, pens, and notes. Anything visible in your exam space could be flagged.
Check Your Background: Clear bookcases, whiteboards, or TVs behind you. The invigilator may ask you to move if these items are visible.
2. Test Your System Ahead of Time
Running a systems test is essential to ensure your computer is compatible with Pearson Vue’s exam software. Do this as soon as you book your exam (You’ll receive a prompt when booking and an email reminder).
Firewall and Antivirus: These can block the exam software from detecting your webcam and microphone. Temporarily deactivate them before your exam.
Compatible Devices: Work laptops are generally unsuitable due to installed software like Slack, Teams, or remote access tools. Use a personal laptop instead.
Run a Speed Test: Ensure your internet connection meets the requirements. A weak connection could interrupt your exam and result in termination.
Too many students wait until exam day to run the systems test, only to discover their laptop isn’t compatible. This often results in forfeiting their booking fee and a lengthy wait to rebook.
3. Timing is Everything
While evenings and weekends are convenient, consider potential challenges:
Limited Support: Pearson Vue’s contact centre operates during regular business hours. If you experience technical issues outside these times, live chat support may not be sufficient.
Stress from Delays: Students often report frustration with slow responses or unhelpful live chat agents, which can impact exam performance.
4. Prepare Proper ID
Regardless of where you sit your exam, you’ll need valid identification.
Passport: An in-date passport is ideal.
Driver’s License: Ensure the address matches the one registered with LIBF for your textbooks and exam.
Check LIBF’s platform for a full list of acceptable ID types to avoid any issues on exam day.
The Hidden Risks of Remote Exams
Recently around one-third of masterclass students who opted for remote exams have reported experiencing technical difficulties. Common issues include:
Exam software failing to launch or crashing midway.
Long wait times to access live support, only to be told their exams were terminated.
Having to wait up to ten days for Pearson Vue to investigate, delaying the rebooking process.
These challenges can be incredibly stressful, especially for students with tight study schedules. While remote exams have their benefits, it’s essential to weigh these risks carefully.
Final Tips for Success
Practice with Mock Exams: Build your confidence by practicing with the same format as the real exam.
Bookmark Support Resources: Have all relevant contact numbers and links ready in case of issues. For anything exam related you need to contact Pearson Vue (not LIBF) on +44 (0)370 608 1915 (opening hours Monday – Friday 8am – 5pm).
You can also use Pearson Vue’s Live Chat Feature which is available 24/7 for support on exam day (make sure you have your Pearson Vue Login Details to hand for this feature)
Access Pearson Vue Live Chat feature here:https://www.pearsonvue.com/us/en/test-takers/customer-service/online-chat-support.html
Check Your Setup Twice: Do a final check of your space and systems the day before your exam to ensure everything is in order.
Not Sure if Sitting from Home is Right for You?
If these considerations feel overwhelming, a local test centre might be the better option. Test centres offer a controlled environment and eliminate the risks of technical issues, though availability may be more limited.
For more study tips and support, don’t forget to explore the resources on my website:
You’ve got this! Whether you choose to sit your exam at home or in a centre, you’re one step closer to your CeMAP qualification and a new career in mortgage advising. Good luck!
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